Austin, Texas, December 7, 2025
CapMetro has taken significant steps to improve rider safety by updating its Code of Conduct. The revisions empower staff to manage disruptive behavior more effectively and clarify penalties for violations, fostering a secure environment for all passengers. The agency’s commitment to safety is further strengthened with the introduction of Public Safety Ambassadors and Community Intervention Specialists. Passengers are encouraged to review the new guidelines to better understand their rights and responsibilities while riding on CapMetro services.
CapMetro Boosts Passenger Safety with Updated Code of Conduct
Austin, Texas – In an important move to enhance rider safety, CapMetro has revised its Code of Conduct, granting staff more authority to manage disruptive behavior on public transportation. This initiative is deemed essential for fostering a comfortable and secure environment for all passengers and reflects the agency’s commitment to continuous improvement.
Key Changes in the Updated Code of Conduct
- Increased Enforcement Powers: Staff members now have enhanced authority to address and manage unruly behavior promptly.
- Clearer Penalties: The updated code specifies penalties for various violations, including trespassing within the railroad right-of-way, aimed at deterring potential misconduct.
- Comprehensive Coverage: The Code of Conduct applies to all vehicle types, stops, and transit hubs, ensuring consistent enforcement across the system.
Background and Implementation
The decision to revise the Code of Conduct comes after a detailed review of safety protocols and community feedback. CapMetro actively engaged with the public, listening to their concerns and ensuring the updates align with the needs of riders. Passengers are encouraged to familiarize themselves with the new guidelines available on CapMetro’s official website, enhancing their transit experience.
Additional Safety Measures
In conjunction with the updated Code of Conduct, CapMetro has implemented several new safety initiatives:
- Public Safety Ambassadors: Trained professionals are now present to assist with customer service and security on transit routes, ensuring a safe atmosphere for all passengers.
- Community Intervention Specialists: On-staff social workers will connect riders with essential resources, fostering overall well-being within the transit community.
- Enhanced Reporting Mechanisms: Passengers now have clear instructions for reporting unsafe or inappropriate behavior, allowing them to play an active role in maintaining a secure transit system.
These initiatives are part of CapMetro’s ongoing commitment to delivering a high-quality, safe, and enjoyable experience for all riders.
About CapMetro
CapMetro connects people, jobs, and communities by providing Central Texans with safe, high-quality, and sustainable transportation alternatives. Serving over 1.2 million residents within a 543-square-mile area, the agency offers more than 63,000 daily trips across its buses, trains, paratransit services, and vanpool vehicles. Dedicated to enhancing regional mobility, CapMetro is working on Project Connect to revolutionize transportation throughout Central Texas.
Frequently Asked Questions (FAQ)
What are the key changes in CapMetro’s updated Code of Conduct?
The updated Code of Conduct grants staff greater authority to manage disruptive passengers, specifies penalties for various violations, and applies to all vehicle types, stops, and transit hubs.
How can passengers report unsafe or inappropriate behavior?
Passengers can report unsafe or inappropriate behavior by calling 9-1-1 in emergencies or the GO Line at 512-474-1200 for non-emergencies. Detailed instructions are available on CapMetro’s official website.
What additional safety measures has CapMetro implemented?
CapMetro has introduced Public Safety Ambassadors, Community Intervention Specialists, and enhanced reporting mechanisms to ensure a safe and comfortable transit experience for all riders.
Where can I find more information about CapMetro’s services and policies?
More information about CapMetro’s services, policies, and the updated Code of Conduct can be found on their official website.
Key Features of CapMetro’s Updated Code of Conduct
| Feature | Description |
|---|---|
| Increased Enforcement Powers | Staff members now have enhanced authority to address and manage unruly behavior promptly. |
| Clearer Penalties | The updated code specifies penalties for various violations, including trespassing within the railroad right-of-way, to deter potential misconduct. |
| Comprehensive Coverage | The Code of Conduct applies to all vehicle types, stops, and transit hubs, ensuring consistent enforcement across the system. |
| Public Safety Ambassadors | Trained professionals who assist with customer service and security, ensuring a safe environment for all passengers. |
| Community Intervention Specialists | On-staff social workers who connect riders with essential resources, promoting overall well-being within the transit community. |
| Enhanced Reporting Mechanisms | Clear instructions for reporting unsafe or inappropriate behavior, allowing passengers to contribute to maintaining a secure transit system. |
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