Austin, Texas, November 26, 2025
A boil water notice has been issued for approximately 20,000 customers of the West Travis County Public Utility Agency due to high turbidity levels in the water supply, exceeding safety limits. Residents are advised to boil their water before consumption to ensure safety, as this turbidity may interfere with disinfection processes. The advisory remains in effect until further notice, prompting residents to monitor their water usage and consider bottled alternatives.
Boil Water Notice Issued for West Travis County PUA Customers
Austin, Texas – A boil water notice is currently in effect for approximately 20,000 customers of the West Travis County Public Utility Agency (WTCPUA). This advisory was issued after the agency detected elevated turbidity levels in the filtered water, exceeding the state and federal limit of 1.0 NTU. Turbidity refers to the cloudiness or haziness of a fluid caused by large numbers of individual particles. While high turbidity does not automatically indicate the presence of harmful microorganisms, it can interfere with the disinfection process, potentially allowing harmful bacteria and other microbes to survive.
Boil Water Advisory Details
Residents and businesses within the WTCPUA service area are advised to boil their water before consumption. To ensure the destruction of harmful bacteria and other microbes, water for drinking, cooking, and making ice should be brought to a vigorous rolling boil for at least two minutes. Alternatively, bottled water or water from another suitable source may be used. The boil water notice will remain in effect until further notice from WTCPUA.
Background on Turbidity Levels
Turbidity is a measure of the clarity of water, with higher levels indicating more particles suspended in the water. Elevated turbidity can result from various factors, including maintenance activities, weather events, or equipment malfunctions. In this case, WTCPUA identified the issue during routine monitoring and promptly issued the boil water notice as a precautionary measure.
Contact Information
For more information or if you have questions regarding this matter, please contact Jennifer Riechers at WTCPUA at 512-501-8086.
Additional Resources
For guidance on what to do during a drinking water crisis, including information on issuing and rescinding boil water notices, visit the Texas Commission on Environmental Quality’s website.
FAQs
What is a boil water notice?
A boil water notice is an advisory issued by water authorities instructing residents to boil their water before consumption to ensure safety, typically due to potential contamination risks.
Why was the boil water notice issued for WTCPUA customers?
The notice was issued after WTCPUA detected elevated turbidity levels in the filtered water, exceeding the state and federal limit of 1.0 NTU, which can interfere with the disinfection process and potentially allow harmful bacteria to survive.
How should residents respond to the boil water notice?
Residents and businesses are advised to boil their water for at least two minutes before drinking, cooking, or making ice. Alternatively, bottled water or water from another suitable source may be used.
How can I contact WTCPUA for more information?
For more information or if you have questions, please contact Jennifer Riechers at WTCPUA at 512-501-8086.
| Feature | Details |
|---|---|
| Boil Water Notice Issued | For approximately 20,000 WTCPUA customers due to elevated turbidity levels exceeding 1.0 NTU. |
| Advisory Details | Residents and businesses advised to boil water for at least two minutes before consumption or use bottled water. |
| Contact Information | For more information, contact Jennifer Riechers at WTCPUA at 512-501-8086. |
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